Customer Success & Delivery Manager

Mimacom

At Mimacom, we stay ahead of the curve. We develop digital products that enable businesses to achieve faster, easier, and more impressive results, whether it's in banking, retail, manufacturing, life sciences, or beyond. Our software is used by over 50 million people every single day!

In our Automation Fabric team, we streamline and automate business processes, making work faster, smarter, and more efficient. We rely on Flowable, our powerful automation platform, which combines BPMN, CMMN, and DMN for seamless process optimization through no-code, low-code, and pro-code development. In addition, we aim to provide end-to-end software delivery with enhanced and integrated technologies.

Your Profile

Are you service-oriented with excellent organizational, project management, delivery management and communication skills? If that sounds like you, take a look at the additional requirements:

• A degree in Business Informatics or a comparable technical field.

• At least 5 years of experience in customer success, project delivery, consulting, or a similar role.

• Several years of hands-on experience in project management or agile delivery management.

• Experience in business process automation, ideally with BPM tools like Flowable.

• Experience with upselling, cross-selling, and long-term customer retention is a plus.

• Willingness to travel occasionally

Your Challenge

In this interdisciplinary role, you will be the responsible Customer Success Manager for all US-based clients while also managing the delivery of Automation Fabric projects for a few key customers. This will include:

• Customer Satisfaction & Continuous Improvement: You regularly analyze project results and actively gather feedback to strengthen customer relationships, meet the customer’s business goals and identify opportunities for follow-up projects.

• Trusted Point of Contact: You serve as the central link between customers and internal teams (Sales, Support, Product Management, Service Delivery Team) to ensure seamless project execution.

• Project Delivery: You lead and coordinate customer projects, ensuring the successful implementation of Flowable applications while identifying potential risks and aligning solutions with the customer’s business goals.

• Business Growth: You identify up- and cross-selling opportunities with existing customers and contribute to long-term customer retention.

Your Chance

Your well-being is important to us, so we strive to create a comfortable environment where you can thrive. Here’s what you can expect when you join our team:

• Strategic Partnership: As part of our close partnership with Flowable, you’ll work alongside one of the most innovative BPM product companies, leveraging cutting-edge automation technology.

• Impact: As the first Customer Success Manager in the US for Automation Fabric, you will play a key role in driving the digital transformation of our renowned clients and setting new industry standards.

• Flexibility: Enjoy flexible working hours with hybrid and remote work options.

• Company Culture: We value open communication and a strong feedback culture, conduct annual performance and salary reviews, maintain a high-quality focus, and host exciting events.

Please note that the advertised position is associated with a special position of trust and is therefore subject to successful completion of a background check including a criminal record, references, and/or a credit report.