Senior Customer Success Manager (m/w/d)

Mimacom

At Mimacom, we shape the digital future. Our innovative products enable leading companies to work faster, easier, and more efficiently—across various industries. Whether in finance, retail, manufacturing, or automotive, our software solutions are used daily by over 50 million people. 

Behind each of our products stands a strong team of individuals who embody the same values and collaboratively develop innovative solutions for real-world problems. As a Customer Success Manager (m/f/d), you will play a crucial role in strategically managing and ensuring the success of our clients, as well as promoting the customer lifecycle within our Digital Product Engineering (DPE) service line. 

Your Profile

Are you a team player with a hands-on mentality, strong communication skills, and analytical thinking? Do you interpret 'servant leadership' as serving both the customer and your team? Great! On the technical side, you will also need: 

• At least 10 years of experience in Customer Success, Account Management, Project Management, or a similar role in Digital Product Engineering, software development, or IT consulting. 

• A proven track record of managing a portfolio of complex customer relationships, ideally in custom software development or process automation. 

• Technical understanding of custom software projects and the ability to convey technical concepts clearly is an advantage. 

• Language skills: Fluent in German and English. 

Your Challenge

In this role, you serve as the central link between clients and our teams, guiding our clients through the planning and implementation of their digital transformation projects. Your responsibilities include: 

• Customer Success: You turn our clients into fans by advising them on the development and realization of their digitalization strategies. Your focus will be on building and maintaining long-term, trusting client relationships with the goal of achieving the highest levels of customer satisfaction and loyalty through in-depth strategic consulting and proactive support. 

• Upsell Selling: You will proactively identify and leverage business opportunities to expand existing customer relationships and maximize customer success. 

• Project Support & Consulting: You maintain close communication with project leadership and support client projects through your advisory role. You guide the team through key milestones and participate in steering committees to ensure the successful execution of projects. Through your expertise and innovative input, you ensure that the client perspective is optimally considered and long-term relationships are strengthened.

Your Chance

As part of our team, you will enjoy numerous benefits that support your journey to personal and professional success. Flexible working hours, as well as hybrid and remote working options, are a given for us. Here’s what you can expect when you join our team: 

• Impact: You will make a difference and actively drive digital transformation at leading companies. You will play a central role in maximizing customer success and fostering sustainable relationships in our service lines. 

• Close Collaboration with Management: You will work closely with our management team and provide valuable insights that will strategically develop our customer strategy and service portfolio. 

• Career Development & Training: Personal development is our focus—benefit from tailored career paths, workshops, conferences, certifications, and much more. 

• Additional Benefits: 25 days of vacation per year (up to 30 depending on length of service), hardware budget, workation opportunities, a monthly communication allowance of CHF 57, and offices in the centers of Bern, Zurich, and Lausanne. 

Please note that this position is associated with a special position of trust and that we therefore request an extract from the criminal record and/or debt enforcement register from you in the further course of the application process.